@book{3010, author = {Marenco Montero, Miguel Angel and Espinosa Royero, Plutarco Elías}, title = {Seminario ISO 9000 : }, publisher = {Escuela Colombiana de Carreras Industriales. Facultad de Ingenieria Mecánica, }, year = {2003}, address = {Bogotá D.C. : } }