@book{4378, author = {Cuesta Capera, Jimmy Alexander and Rivera Alvarez, Andrea Lizeth}, title = {Seminario de grado ISO 9000 - 2000 Sia Ltda. / }, publisher = {Escuela Colombiana de Carreras Industriales. Facultad de Desarrollo Empresarial, }, year = {2006}, address = {Bogotá D.C. : } }